Call for Interest: Bookstore Clerk (ASL 3)

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The Opportunity

Reporting to the Manager, Retail & Campus Services, the Bookstore Clerk supports the day-to-day retail operations of the campus bookstore. This role is responsible for processing sales transactions, receiving and stocking merchandise, and providing front-line customer service to students, staff, and visitors.

Key responsibilities:

• Process sales transactions using the point-of-sale (POS) system.
• Handle cash, debit, and credit transactions accurately.
• Assist customers with purchases, product inquiries, and general information.
• Maintain a professional and courteous customer service environment.
• Receive incoming shipments and verify against packing slips.
• Stock shelves and displays in accordance with established merchandising standards. Ensure inventory is organized, labeled, and accessible.
• Report discrepancies or damaged goods to manager.
• Open and/or close the bookstore following established procedures.
• Balance cash float at shift start/end (no reconciliation accountability).
• Prepare customer orders for pickup or shipment as directed.
• Follow all health, safety, and security procedures.
• Prepare and fulfill online and in-store customer orders for pickup or shipment, including picking items, packing orders, and updating order status within the system as required.
• Process returns, exchanges, and refunds in accordance with established policies and procedures.
• Communicate stock levels, inventory issues, and customer requests to the Bookstore Coordinator or Manager as required.

Education & Experience:

• A minimum of a high school diploma or equivalent is required.
• Previous retail or customer service experience is considered an asset, along with experience operating a point-of-sale (POS) system.
• Experience working in a fast-paced, customer-focused environment is beneficial, particularly where attention to detail and accuracy in handling transactions is required.
• Proficient with MS Office Suite, word-processing programs and database management

Professional Skills:

• Strong customer service and interpersonal skills
• Ability to follow established procedures and instructions
• Enforce bookstore policies and procedures
• Attention to detail and accuracy in handling transactions
• Ability to work both independently and as part of a team
• Basic organizational and time management skills
• Ability to perform routine, repetitive tasks efficiently

Candidates must clearly demonstrate how they meet these qualifications on their resumes.

Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised.

All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level.

With six Campuses across the province, New Brunswick Community College (NBCC) transforms lives and communities across New Brunswick and contributes to the social and economic prosperity of our province.

Why work with NBCC?

• You want to make a difference. By working at NBCC, you can support students in achieving their educational and career aspirations, help meet the needs of employers and contribute to stronger communities across New Brunswick.

• You want to belong to something bigger. NBCC welcomes the individual experiences and perspectives of our learners, our staff and our partners. We nurture a culture of belonging where everyone feels valued and has opportunities to add value. NBCC is an equal opportunity employer building a dynamic team that is representative of the communities and industries that we serve.

• We're one of the best places to work in Atlantic Canada. For ten years in a row, we have been named one of Atlantic Canada's Top Employers because of our commitment to families, community service and employee engagement. This includes, paid time off to volunteer, comprehensive benefits packages and professional development opportunities.

• A culture that is focused on nurturing a sense of belonging for all employees.
• Opportunities for professional development and training.
• NBCC supports the wellbeing of its employees. We provide free access to an Employee and Family Assistance Program (EFAP).

Curious to learn more about the benefits NBCC has to offer? Visit our Careers Page.The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the well-being of its employees. This includes considering reasonable requests for alternative work arrangements, when feasible, to meet the changing needs of the College and its students. In order to ensure our student needs are met, flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the Province.

NBCC is committed to employment equity and strives to be an equal opportunity employer. We welcome applications from candidates of diverse backgrounds and experiences. Accommodations are available upon request for applicants participating in all aspects of the selection process.

All interested candidates are invited to submit a detailed application with a resume. All applications will be acknowledged upon receipt.