Case Manager - Group insurance

Discover

The Opportunity

• Manage Short-Term and Long-Term Disability (STD/LTD) claims from initial assessment through to resolution
• Communicate regularly with employees, managers, and stakeholders to support case progression and return-to-work planning
• Assess medical, occupational, psychosocial and other relevant factors impacting recovery and return to work
• Identify barriers and implement appropriate interventions to support timely, sustainable return-to-work outcomes
• Support return-to-work plans, including modified duties or graduated schedules
• Assess and adjudicate Life, AD&D, Waiver of Premium, and Critical Illness claims in line with policy provisions
• Review medical and supporting documentation to determine eligibility and entitlement
• Communicate claim decisions clearly and maintain accurate documentation
• Maintain strong customer service while meeting quality standards and timelines
• Contribute to special projects or other duties as needed

• Bilingual (English and French) with strong verbal and written communication skills
• University degree in Health Sciences or a related field (or equivalent disability management experience)
• Minimum 3 years' experience in disability case management or a similar role
• Strong knowledge of disability insurance and contract interpretation
• Solid analytical skills with the ability to make sound decisions and exercise good judgment
• Ability to manage competing priorities and meet deadlines in a fast-paced environment
• Strong interpersonal skills, with a high level of professionalism, empathy, and diplomacy
• Self-motivated, organized, and able to work both independently and collaboratively
• Detail-oriented with a focus on quality and compliance

If this opportunity aligns with your career goals, we encourage you to apply by July 5, 2026.

At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.

Assumption Life is deeply committed to its community's development

Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 122 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.

An employer of choice

We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.

Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing [email protected]

• The chance to be part of a dynamic, high-performing team that adheres to the following ethical values: leadership, collaboration, trust and commitment;
• Training and development opportunities;
• A comprehensive benefits package including a competitive salary, bonus, pension and benefits;
• A dynamic location in downtown Moncton;
• A paid volunteer day;
• Time off to care for family members and pets.