Housing Officer - CB 25036

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The Opportunity

• Build positive relationships with clients by listening to concerns, responding to questions and complaints, finding solutions, and escalating issues to the Property Hub Manager when needed.
• Support applicants by sharing information about housing programs, benefits, eligibility requirements, and helping them navigate the application process.
• Coordinate inspections and fire drills; assist in identifying social and health or safety issues and make referrals as required.
• Show available units and support a smooth and timely move-in process; make recommendations to the Property Hub Manager regarding client transfers.
• Perform administrative duties including maintaining up-to-date client and property records, tracking housing activity and performance, and ensuring all contact and communications with clients are appropriately documented.
• Conduct home visits, telephone calls as required to support other client service-related departments.
• Other duties as assigned including providing back up in the absence of the Property Hub Manager.
  

Must Have

• Grade 12 or high school equivalent plus two years post-secondary training related to the position and three years' related experience, or an acceptable combination of training and experience.
• Familiarity with the Residential Tenancies Act.
• Intermediate to advanced knowledge of desktop software including Microsoft Office.
• Excellent organizational skills to monitor, track and follow-up a high volume of client accounts.
• High level of motivation and the ability to work with little supervision.
• Excellent judgment and strong communication skills to communicate verbally and in writing with a diverse tenant population and provide written reports and recommendations to the Property Hub Manager.
• Ability to exercise tact and discretion when questioning and dealing with client inquiries, requests and submissions that are sensitive and confidential in nature.
• Ability to remain calm when provoked or when placed in stressful or emotional situations.

Nice to Have

• Current Emergency First Aid and WHMIS certifications.
• Competency in Yardi Property Management software.
• Knowledge of housing and social service program policies and procedures.

The Fine Print

An equivalent combination of training, education and experience may be considered.

This position requires a valid driver's license and access to a reliable vehicle for work purposes. Travel within the Cape Breton district is required.

At the Nova Scotia Provincial Housing Agency (NSPHA), we take pride in managing, maintaining, and operating government-owned public housing across the province. From single-family homes to high-rise apartments, our goal is simple: to provide safe, affordable housing that helps individuals and families build better lives in communities where they can thrive.

When you join our team, you'll work alongside dedicated professionals who care deeply about making a positive impact and providing exceptional service. We offer a competitive total compensation package that recognizes your contributions, supports your well-being, and gives you the opportunity to be a part of something meaningful. Together, we are shaping the future of public housing in Nova Scotia. If you're ready to make a difference, we'd love to hear from you. Apply today!

What We Offer

• Salary: $25.60 - $31.60 hourly (PR 04)
• Schedule: 35-hour work week

Full-time permanent employees also receive:

• Comprehensive benefits including health, dental, life insurance, and pension
• Paid vacation, holidays, sick time and additional leaves
• Work-life balance supports such as modified work weeks
• Professional development and career growth opportunities
• Employee and Family Assistance Program

Apply Today

We value diversity and are committed to fostering an inclusive workplace that reflects the communities we serve. If you require accommodation at any stage of the process, please let us know. If you're part of an equity group, we encourage you to self-identify when applying.

Please submit your application through CareerBeacon.com. We thank all applicants for their interest, but only those selected for an interview will be contacted.