Administrator & Operations Manager

Closing Date: September 2nd, 2026 at 4:00 PM

CANADIAN INSTITUTE FOR CYBERSECURITY
The Canadian Institute for Cybersecurity is a multidisciplinary research, training, and innovation unit that collaborates closely with researchers in social sciences, business, computer science, engineering, law, and science, as well as with external research centres. Established in 2016, CIC provides a unique environment where researchers and practitioners advance applied, multidisciplinary cybersecurity research and training.

WHAT WE OFFER

Full-time | 3-Year Term | Fredericton | On-Campus

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $56,273 - $76,694 per annum

YOUR FOCUS

Reporting to the Director, the Administrator & Operations Manager provides senior‑level administrative and operational leadership and is accountable for the planning, management, coordination, and oversight of Institute operations. This includes managing core administrative, financial, and operational functions that support more than 90 personnel, complex multi‑sector partnerships, and multi‑million‑dollar research and development activities. The Manager functions as the central point of operational authority, overseeing day‑to‑day operations, supervising administrative staff, and ensuring continuity, compliance, and effective service delivery.

• Lead and manage Institute operations; provide administrative and operational leadership in support of research, training, and innovation activities.
• Plan, coordinate, and oversee day-to-day operations; establish priorities; monitor workflows and service delivery; ensure alignment with Institute objectives.
• Resolve complex operational issues and inquiries; ensure timely follow-up on commitments; maintain operational continuity, efficiency, and effectiveness across CIC and CADC.
• Supervise administrative support staff; assign and prioritize work; provide training and guidance; monitor performance; ensure adequate operational coverage.
• Oversee and review administrative and financial transactions; ensure accuracy, compliance with institutional policies, and appropriate approvals; escalate issues as required.
• Manage human resources administration and coordination, including staffing and recruitment support; onboarding and offboarding; maintenance of confidential records; and coordination of access and security requirements.
• Serve as the primary liaison with People & Culture, the Faculty of Computer Science, and other units; coordinate submission, tracking, and follow-up of employment documentation; provide guidance on HR processes and requirements.
• Coordinate orientation and security screening for Institute members.
• Serve as the primary administrative and operational liaison with internal and external stakeholders, including faculty, researchers, students, senior administration, central service units, NRC teams, and industry and government partners.
• Manage the Director's schedule and provide senior administrative support for governance activities; serve as Secretary to the Advisory Board; coordinate meetings, documentation, and follow-up on decisions and action items.
• Lead the planning and delivery of Institute-wide meetings, seminars, and major events, including the annual Industry Summit; oversee logistics, scheduling, facilities, stakeholder engagement, and reporting.
• Coordinate special initiatives involving visiting faculty, speakers, dignitaries, students, and external partners; ensure professional and seamless execution.
• Lead and manage communications operations and digital presence, including websites and social media platforms.
• Develop, implement, and evaluate communication and content plans; ensure compliance with university standards; monitor analytics; assess effectiveness; report outcomes.
• Manage Institute records; ensure confidentiality, accuracy, and compliance with institutional policies and regulatory requirements.
• Prepare and coordinate operational data, metrics, and reports, including contributions to the annual report; support planning, accountability, and institutional reporting.

WHAT YOU BRING

• Bachelor's degree, preferably in Business Administration, Public Administration, Management, Communications, or a related field
• 5 years of progressively responsible administrative and operational experience in a research, academic, or comparable environment.

Additional Strengths

• A Demonstrated supervisory and leadership skills, including the ability to manage workloads, provide guidance and training, oversee delegated responsibilities, and ensure continuity of operations in a complex academic research environment.
• Strong human resources knowledge, including experience with recruitment processes, onboarding and offboarding, contract administration, confidentiality, and interpretation and application of institutional policies and procedures.
• Advanced organizational, planning, and problem‑solving skills, with the ability to manage competing priorities, exercise sound judgment, and work independently in a high‑volume, fast‑paced environment.
• Proven communication and stakeholder‑management skills, including the ability to interact effectively with senior leadership, faculty, staff, students, industry and government partners, and the public.
• Experience in strategic communications and digital governance, including management of institutional websites and social media platforms, content planning, analytics review, and alignment with organizational priorities and university standards.
• High level of professional discretion and confidentiality, with demonstrated ability to manage sensitive information related to personnel, research, finance, and partnerships.