Client Service Representative
University of New BrunswickDiscover
The Opportunity
Closing Date: April 10th, 2026 at 4:00 PM
INTERNATIONAL RECRUITMENT CENTRE
The International Recruitments Centre's mission is to be the best at finding prospective students of all ages globally, and convincing them of the value of UNB's programs, research, scholarships, and services to improve their future.
WHAT WE OFFER
Full-time | Continuing | Saint John | On-Campus
Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week
Additional Working Conditions:
- Evening and weekend work will occasionally be required
- Possibility of minimal travel between campuses (Fredericton/Saint John) and within the Maritimes
Salary Range: $41,826 - $52,284 per annum
YOUR FOCUS
Reporting to the Operations & Business Development Manager, the Client Service Representative will work to support prospective student inquiry, application and enrolment targets for UNB.
- Provide outstanding customer service to all students and key influencers throughout the recruitment funnel.
- Respond to student inquiries in a professional and timely manner via email, phone and in person.
- Maintain excellent knowledge of UNB, including programs, admission requirements, services, policies, etc.
- Work closely with the university community to facilitate an excellent prospective student experience.
- Execute and track all communications with prospective students within the CRM using a variety of media such as email, phone, text message, packing and mailing of info packages, etc.
- Assist the recruiters with follow-up to all recruitment initiatives.
- Assist the Recruitment Marketing Team with development and implementation of communication plans.
- Develop and maintain reports for communication and tracking purposes.
- Check agent references and develop new agent files for review.
- Coordinate commission payment paperwork to 3rd party agencies.
- Assist with, organize and implement innovative recruitment activities and events, both on and off campus.
- Assist with other duties when required.
WHAT YOU BRING
- University degree, preference will be given to recent UNB degree holders.
- Experience working with a Customer Relationship Management (CRM) software system.
- Experience in customer service with a proven client service attitude.
Additional Strengths
- Exceptional verbal/written communication skills, interpersonal and telephone skills and time management skills.
- Proven ability to meet deadlines and provide quick reaction to requests.
- Ability to work professionally with a diverse group of people, personalities and backgrounds.
- Possess self-confidence, positive outlook and a high level of integrity. Ability to work in a team environment.
- Computer skills, including knowledge of the Microsoft windows environment and Office 365, word-processing programs and database management.
What you'll need
Qualifications
WHY CHOOSE UNB?
UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.
PROFESSIONAL & TECHNICAL STAFF UNION (PTSU)
This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.
COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
We thank all who apply; however, only those selected for an interview will be contacted.
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A little bit about us
University of New Brunswick
The University of New Brunswick employs more than 3,200 full- and part-time staff, including faculty, support staff and students. UNB values people and we have proudly been named as one of Canada's Top 100 Employers for 2026.
UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.