District Manager

Kent Building Supplies is seeking a District Manager of Retail Store Operations to lead, develop, and elevate store performance across Southern New Brunswick. District Managers at Kent are strong operational leaders who understand the full retail landscape—people, processes, customer experience, and financial results. You will oversee store operations, support Store Managers, and ensure excellence in execution to achieve sales, service, and safety goals.

• Lead & Develop Store Teams
  Coach and mentor Store Managers to elevate leadership capability, operational execution, and customer service standards. 
• Drive Operational Excellence
  Ensure consistent execution of operational processes including inventory management, merchandising, store standards, and safety programs. 
• Support Customer Experience Goals
  Build a culture focused on delivering exceptional service, problem-solving for customers, and strengthening community relationships. 
• Monitor & Improve Performance
  Review key metrics for sales performance, labour planning, shrink management, safety compliance, and customer satisfaction—identifying opportunities and implementing action plans. 
• Ensure Policy & Process Compliance
  Provide direction on operational policies, health & safety expectations, loss prevention practices, and company standards. 
• Collaborate Cross‑Functionally
  Work closely with leaders in HR, Operations, Merchandising, and Supply Chain to address challenges and implement initiatives. 
• Plan District Priorities
  Forecast operational needs, coordinate store priorities, support new store openings, and lead operational improvement projects. 
• Act as the Primary Support for Store Managers
  Mentor, troubleshoot operational issues, and ensure all stores have the resources needed to succeed.

• 5+ years of multi-unit retail leadership experience (District/Area Manager preferred) 
• Proven track record improving store operations, building high‑performing teams, and driving financial results 
• Strong knowledge of retail operational best practices (merchandising, inventory, labour planning, shrink, safety) 
• Ability to travel regularly within HRM 
• Exceptional communication skills, leadership presence, and problem‑solving capability 
• Proficiency in Microsoft Office Suite; comfortable learning new systems (e.g., Power BI)

What we offer: 

• A safe and supportive work environment 
• Wellness program 
• Employee and Family Assistance Plan 
• Employee discounts on home improvement products 
• Medical, Dental, Vision, RRSP Matching, and PTO benefits 
• Growth and development opportunities within Kent and the greater J.D. Irving, Limited organization