Income Review Clerk - NOR 26070

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The Opportunity

• Process new leases, lease renewals and mid-term adjustments by preparing new lease tenant packages, including RGI-calculated rent.
• Verify and review incoming documents for the purpose of calculating rents and adjustments.
• Follow up with tenants to ensure the timely and complete return of income documentation to meet lease renewal and other deadlines.
• Perform rental calculations in accordance with NSPHA policies and procedures, including Chapter 14 of the Public Housing Operations Manual.
• Respond to tenant and staff inquiries regarding NSPHA policies/practices for rent calculations, lease renewals, abatements, and adjustments.
• Maintain documentation of electronic and paper files in an orderly and up to date manner.
• Prepare correspondence to tenants regarding income review process, rent calculations, RGI certificates, etc.
• Liaise with government and non-government agencies/organizations, income securities, banks, EI/Service Canada, employers, pensions (public/private), Department of Community Services, shelter organizations, etc.
• Bring to the attention of the Supervisor, Income Review, major changes in tenant files that may affect status and make recommendations regarding tenant transfers and non-declaration of income.
• Securely maintain accurate and up to date tenant files including memos and move out functions in Yardi property management software.
• Maintain and store files confidentially by ensuring they are kept secure in locked cabinets.
• Ensure effective handling of all inquiries and information regarding the income review process; and
• Other duties as assigned.

Must Have

• Successful completion of a business administration program in bookkeeping or accounting, plus three years' related experience, or an equivalent combination of training and experience.
• Strong keyboarding skills with working knowledge of Microsoft Office.
• Excellent knowledge of office procedures and practices are required to maintain accurate and secure files, track and follow-up information/report requests and manage petty cash.
• Ability to work independently with little supervision, as well as in a team environment.
• Work cooperatively with others and display a positive attitude to further the goals of the organization.
• Ability to exercise tact, discretion, sound judgement and initiative when investigating, questioning, and dealing with inquires, requests and submissions that are sensitive and confidential in nature.

Nice to Have

• Experience in Yardi Property Management software.
• Good knowledge of NSPHA policies, procedures and practices is required to respond accurately to inquiries from internal or external sources, applicants, and tenants.

The Fine Print

An equivalent combination of training, education and experience may be considered.

This position requires a valid driver's license and access to a reliable vehicle.

At the Nova Scotia Provincial Housing Agency (NSPHA), we take pride in managing, maintaining, and operating government-owned public housing across the province. From single-family homes to high-rise apartments, our goal is simple: to provide safe, affordable housing that helps individuals and families build better lives in communities where they can thrive.

When you join our team, you'll work alongside dedicated professionals who care deeply about making a positive impact and providing exceptional service. We offer a competitive total compensation package that recognizes your contributions, supports your well-being, and gives you the opportunity to be a part of something meaningful. Together, we are shaping the future of public housing in Nova Scotia. If you're ready to make a difference, we'd love to hear from you. Apply today!

• Salary: $25.49 - $28.34 Hourly (CL 20)
• Schedule: 35-hour work week

Full-time permanent employees also receive:

• Comprehensive benefits including health, dental, life insurance, and pension
• Paid vacation, holidays, sick time and additional leaves
• Work-life balance supports such as modified work weeks
• Professional development and career growth opportunities
• Employee and Family Assistance Program

Apply Today

We value diversity and are committed to fostering an inclusive workplace that reflects the communities we serve. If you require accommodation at any stage of the process, please let us know. If you're part of an equity group, we encourage you to self-identify when applying.

Please submit your application through CareerBeacon.com. We thank all applicants for their interest, but only those selected for an interview will be contacted.