Membership Services Representative

YMCA of Southwestern New Brunswick is working hard to address the critical issue’s facing the region; the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y offers a diverse set of programs at 19 locations in the city and surrounding municipalities. We are a community of over 450 employees and 500 volunteers. If you don’t have a Y story yet – now is your opportunity to get involved. Are you ready to make this summer unforgettable for children in your community? Do you love planning exciting activities, sparking creativity, and leading fun-filled adventures? If you’re passionate about fostering an inclusive, safe, and engaging environment, we want you to join our YMCA Summer Camp team!

The Opportunity

As a Membership Services Representative, you will be the first point of contact for members and visitors. You will deliver high quality experiences to members and potential members by being an information source about the programs and services the YMCA of Southwestern New Brunswick offers to aid them in reaching their specific health and fitness goals. 

Responsibilities 

• Greet all members by name, engage in conversation and provide exceptional Y experiences to members and visitors.
• Meet or exceed targets including new member joins, follow up phone calls, and rates of conversion of prospective members.
• Understand all programs and services the YMCA of Southwestern New Brunswick has to offer.
• Build relationships with members and participants to engage and connect them to the Y’s program and services.
• Ensure all members adhere to the Member Etiquette, Child Protection Rules and the Y’s Values.
• Ensure delivery of Serving All Members (SAM) standards in daily interactions with visitors or members. Including supporting them through membership applications, program registrations, processing payments, member orientations, facility tours, answering incoming calls, emails, and questions, resolving member concerns and ensuring all areas are safe and clean.

Skills and Qualifications

• Previous sales or customer service experience is an asset.
• Excellent written and oral communication skills.
• Computer experience working with Microsoft Suite.
• Strong work ethic and excellent organization skills.
• Ability to work a flexible schedule including weekday opening hours, evenings and weekends.
• First Aid/CPR certification, or willingness to obtain.

• Current First Aid and CPR certification, or willingness to obtain prior to start date.
  

What We Offer

• Professional Development: Ongoing training and skill-building opportunities.
• Perks: YMCA individual membership and Family membership taxable benefit, flexible hours
• Supportive Environment: Work with a team that values growth and career progression.
• Paid personal “Y Day” and complimentary uniform.
• Benefits: Eligibility to enroll in the YMCA’s benefits and pension plan.

Interested in Joining Us?

Interested candidates are invited to apply with us online at Careers | YMCA of Southwestern New Brunswick. We ask all applicants to submit their cover letter and resume. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.

Equal Opportunity Commitment

We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.

Duty to Accommodate

The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.