Service Advisor (Senior/Lead) - Automotive

Join Our Team!

The Opportunity:

Vision Ford is looking for an experienced and customer-focused Senior / Lead Service Advisor to join our Service Department. This role is ideal for a motivated professional who combines strong automotive knowledge with leadership, sales ability, and operational expertise.

The hours of work are Monday to Friday from 7:30am to 4:30pm (40 hours per week)

Why work with us:

• Competitive Wages
• Benefit Plan (starts on 1st day of work)
• Pension Plan (after 6 months)
• Paid Sick Days
• Great work culture
• Employee discounts on cars and furniture

Responsibilities:

• Greet customers, assess vehicle needs, and provide clear maintenance and repair recommendations
• Review vehicle history, mileage, and manufacturer guidelines to identify required services
• Explain the value and urgency of work, obtain approvals, and support service sales goals
• Open, prepare, and maintain accurate work orders with all required documentation
• Coordinate with technicians to ensure all work is properly communicated and completed efficiently
• Manage and optimize the service schedule, balancing workload based on capacity, skills, and priorities
• Adjust appointments as needed to handle urgent repairs and maintain productivity
• Review completed work with technicians and ensure accuracy of documentation and repairs
• Collaborate with the BDC and internal teams to improve scheduling, efficiency, and customer retention
• Track performance metrics, identify opportunities, and support overall service department success

Qualifications:

• Completed high school or GED. Post-secondary education is an asset
• Must have a valid driver's licenses and a clean driver's abstract
• Must be computer literate - be able to use Microsoft Outlook, Excel, and be able to learn a new computer program
• Must be bilingual in English and French
• Proven experience as a Service Advisor (senior or lead experience preferred)
• Strong automotive knowledge and understanding of service operations
• Excellent customer service and communication skills
• Leadership mindset with the ability to coordinate workflow and priorities
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• ???????Sales-driven with a focus on delivering value to customers

Pay rate: This position pays $20 to $26 depending on experience. Preference will be given to candidates with previous experience in a Service Advisor role.